Contact Us
Due to the change in operations at the Bender Library, the Technology Support Desk will not be providing in-person services. For immediate technology needs, please consider the resources available in the OIT Service Portal.
Technology Support Desk
Visit the Technology Support Desk on the main level of the University Library to receive help configuring and troubleshooting your IT devices and software.
Location and Hours
Bender Library, Main Level
Monday - Friday: 10:00 AM to 6:00 PM
Saturday and Sunday: Closed
View a map relative to Bender Library or Campus
Services Offered
- Account Configuration
- E-mail Access
- General Troubleshooting
- Hardware Troubleshooting (Personal Devices)
- Malware Removal
- Network Access
- Password Reset
- Software Installation, Updates, and Support
Frequently Asked Questions
What should I do, if I need assistance when the Technology Support Desk is closed?
Contact the OIT Help Desk at:
Phone: 202-885-2550
E-mail:
helpdesk@american.edu
Online Support & Live Chat:
help.american.edu
What should I do, if my personal computer needs to be repaired?
Unfortunately, OIT staff are not permitted to repair personally-owned devices. In the event you require a hardware repair, please refer to this list of local computer repair shops.