You are here: American University Campus Life Guide to Fall 2021

Student's Guide to Fall 2021

Welcome to campus! Whether you're living in the residence halls or off-campus, this one-stop guide gathers key information, all in one place, to help you settle in and navigate campus in 2021. It will be updated and expanded as needed.

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Health & Safety Guidelines

Face coverings (masks)

During Move-In: Everyone present on campus must wear face coverings, regardless of vaccination status. 

After Move-In, here are the details:

  • Community spaces (residence halls, classrooms, Mary Graydon, etc.) Required. In keeping with the Order of the Mayor of Washington, DC, all individuals must currently mask indoors, regardless of vaccine status, with a few limited exceptions (such as actively eating or drinking, teaching, or when alone in an office.)
  • Residence Hall rooms or apartments: Not required. A room in a residence hall, or a private apartment, is your own space. You and your roommates do not need to mask, although individuals who prefer to wear masks when in their private spaces with others are encouraged to do so.
  • Outdoors: Not required, unless in a group of 25 or more.

If You Are Partially Vaccinated or Unvaccinated: Additional Requirements

Twice weekly testing: Test for COVID-19 at the Student Health Center twice weekly, until fully vaccinated. (See more information below.)

Daily health screening: Submit the daily screening form on any day you will be on campus. For residential students, that is daily. 

Post-arrival 7-day quarantine if arriving from outside of Washington, DC, Maryland, or Virginia. (See more information below.)

Post-Arrival 7-Day Quarantine

Partially vaccinated and unvaccinated students who arrive from outside Washington, DC, Maryland, or Virginia must self-quarantine in their residence for seven days while testing for COVID-19.

  • Quarantine:
    • Residential / university housing students must self-quarantine in their residence hall rooms. This means remaining in your room for seven days, except for clear necessities such as picking up food and COVID testing. Students in quarantine may participate virtually in convocation and Sophomore welcome through live stream and participate in virtual activities during All-American Welcome. Roommates of self-quarantined students have no added restrictions.
    • Off-campus students must self-quarantine at their residence. Remain in your home or apartment except for essential trips, such as COVID testing. You may not come to campus during this period, except for a COVID test. Roommates have no added restrictions.
  • Notify your professors that you are self-quarantined. They will work with you on a short-term basis to allow you to complete classwork while self-quarantined.
  • Test for COVID-19 3-5 days into your self-quarantine period. 
    • Testing is available on campus, and you may come to campus for COVID testing only. (Remember: Partially or unvaccinated students must test twice weekly on campus anyway.)
    • If the test is negative, you may leave self-quarantine after completing the 7-day period and be present on campus, following protocols for unvaccinated students until fully vaccinated.
  • Roommates of self-quarantined students are not restricted. The post-arrival quarantine is NOT isolation. Roommates do not need to follow special precautions, unless they prefer to do so. 

Need more information?

There are more details available on the Health and Safety section of the university's COVID-19 FAQs

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Daily Life

Dining & EagleBucks

On-site dining has been resumed this semester, with safety protocols in place. 

If you prefer to pick up, you may order by Grub Hub and pick up (delivery is not available) from a number of locations: Wonk Burger, Absurd Bird, Build Pizza, Starbucks, Subway, Campus Coffee & Tea, and Spring Valley Cafe.

You may use EagleBucks on Grub Hub. Here's how to do this:

  • Download the Grubhub app
  • Campus Dining > select your university / to select your classification/ login to AU and add One Card(EagleBucks)
  • View Payment Screen to verify that your EagleBucks are added
  • Order and enjoy pick-up (from campus locations) or delivery (from other Grub Hub locations)

Acquiring What You Need: Mail, Packages, Nearby Shopping 

Mail & Packages (on-campus students): Mail goes to your residence hall, where you can access the mailbox 24/7. Packages go to the Central Package Facility, lower level Letts Hall; you will be emailed upon arrival. Find details on the Mail & Packages page.


Retail shopping and restaurants:

  • Tenleytown, a 5-minute ride by AU shuttle from main campus, is where to find Target, CVS, the Container Store, Whole Foods, WAWA, Panera, Chipotle, 7-Eleven, and more. It's also where AU's metro stop and the Frequency residence hall is located.
  • Spring Valley, also on the AU shuttle, has a CVS, several banks, Pizzeria Paradiso, and other shops serving the residential Spring Valley neighborhood.


  • Capital One, PNC, United Bank and Wells Fargo are all located on the AU shuttle red route by AU’s Spring Valley Building, a 20-minute walk from campus.

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Useful Apps

Here are some apps you may want to download:

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First time connecting 

Logging in: Use your AU username (all characters before the @ sign in your AU email) and password (the same one you use for AU email and the MyAU portal). 

Wireless: The network is called eagle-secure. We have extensive wireless coverage, but please be aware that you may temporarily lose connection to eagle-secure while walking outside from one location to another.

In person: The Technology Support Desk is on the first floor of the Bender Library and is open every weekday from 9 a.m. to 5 p.m. for both drop-in and booked appointments. You can book an OIT Walk-Up Experience in the self-service portal.

They'll help get your laptop, smartphone, or other devices connected; answer your questions, troubleshoot problems, clean viruses, help you enroll in DUO and more. They'll help with almost everything to do with technology, although they're not authorized to perform hardware repairs. Tip: In case OIT needs to reset your password, have your AU ID ready.

To reach support services for AU-managed technology or tools:

  • Call the Help Desk, 202-885-2550, or
  • Chat online, (HOW); best times are 10 a.m.-4 p.m. weekdays
  • Email; or
  • Go to and click on "Request Help" in the upper left menu bar.

Search for answers: Much of what you need is on the self-service portal, Try searching from the box; you may need to try multiple search terms, but the area is well-supported with technology information.

The Learning Support Services site has direct links to pages with specific, detailed support information on academic topics and tech, including:

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AU Central: One-Stop Student Services Center

AU Central, as always, is the hub for key services - including Student Accounts (bills, health insurance waivers, refunds, tax information and more), the Registrar (registration, transcripts, forms, catalogs), and Veterans Educational Benefits

Staff are cross-trained in all those areas. They are available from 9 a.m. – 5 p.m. on weekdays (except on Wednesdays, when hours are 10 a.m. – 5 p.m.) 

Reach AU Central staff:

  • by live chat, at
  • by phone, 202-885-8000
  • by email, at
  • in person in Asbury 201 — walk-ins and appointments are accepted
  • to schedule a Zoom appointment, go to and search for AU Central.

Emails are responded to within 24 hours.

Like other administrative offices, AU Central is currently working on a hybrid model (with staff working both remotely and in person on a staggered scheduled). Staff are fully available by phone, live chat, email, and for Zoom and phone appointments.

Financial Aid

Every student, whether or not you have financial aid, has been assigned a financial aid counselor based on the first letter of your last name. You can find your counselor's direct phone number, email, and link to book a zoom appointment on the contact page. You counselor can help you navigate the financial aid process and help with your questions. Generally, emails are responded to within one to two business days.  

The Financial Aid Office  is also working on a hybrid model, with staggered schedules of remote and in-person presence. However, staff are fully available by phone, email, and for Zoom appointments.


The fall bill is due August 1, but no late fees will be assessed until mid-September (unless you have enrolled in the American Payment Plan). It is important to review your bill early and reach out to AU Central with any questions or concerns.

Where to find it: Tuition and fees information

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Support Services

Academic Support, Tutoring & Writing Center

In addition to your advisors, there are many resources to support students in their academic life. Support includes academic coachingtutoring services (Peer-Assisted Student Support (PASS), Writing Center and Quantitative Support), supplemental instruction, and a range of academic resources.

Academic support appointments are can be scheduled online:

  • For Peer-Assisted Student Support (PASS), Writing Center, and Quantitative Support, book appointments here.
  • For Academic Coaching, book appointments here.
  • Students in courses with Supplemental Instruction (SI) will receive information from their SI Leaders about how to access services.

Tutoring services: For the Writing Center, Quantitative Support, and one-to-one Tutoring Lab for specific classes, use this link to book appointments.

Academic coachingUse this link to book Academic Coaching appointments. (Academic Coaching helps students improve their learning strategies; to find out more, check out the Academic Coaching page.)

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The Counseling Center is providing both in-person and virtual services all semester. Its FAQ page provides detailed answers on services.

  • Schedule an initial consultation: Call 202-885-3500.
  • Crisis intervention: Call 202-885-7979, 24 hours a day, 7 days a week. This is available to any AU student, wherever you are located (even if you're not in DC, Maryland or Virginia).

Student Health Center

Location: McCabe Hall, behind Letts Hall. Please do not come without an appointment.

Schedule appointment:

  • Online through the Student Health Portal (for all except psychiatric and virtual/telehealth appointments), or
  • Call 202-885-3380, press #1, then #2. (All services, including same-day in-person appointments, telehealth, psychiatric, and future appointments.)

Emergency: Call 202-885-3636 (Public Safety). 

Telehealth (virtual appointments):

  • Required for psychiatric appointments.
  • Available for a variety of appointment reasons. These appointments can be schedule online; they'll be marked as "telehealth appointments" in the "reason for appointment" section.

After hours: Call 833-381-8545, 24/7. (Nurse advice line)

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COVID-19 Testing 

COVID Testing (Twice Weekly)

All students, faculty, and staff who are NOT fully vaccinated must test twice weekly. This applies to those with medical or religious exemptions and those who are partially vaccinated. A person is considered fully vaccinated 14 days after the final dose in a two-dose series. For hours, location and instruction: See Testing Schedule webpage

COVID Testing (If You Have Symptoms)

All Covid testing (both symptomatic and asymptomatic) will be administered at the Covid testing site on a walk-in basis. For times and location, see the Student Health Center Website.

Daily Self-Screening

If you are unvaccinated or partially vaccinated: 

  • if you are live on-campus (including Frequency)fill out daily on the AU portal.
  • If you live off-campus (not in AU-operated facilities), fill out prior to each vsiti to campus or university premises on the AU portal.

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shuttle times

AU Shuttle

Fall 2021 hours start August 16!

AU Shuttle

merchants that take Eagle Bucks


Reload your EagleBucks, check balance, view your Meal Plan transactions and more!

Reload EagleBucks


What's Open When?

Check the hours at over a dozen dining spots across campus — from Mary Graydon Center to the Tunnel to Kerwin Hall and East Campus.


calendar of dining menus

What's on the Menu?

See what's on the menu today and throughout the fall at Terrace Dining Room, WONK Burger, Hissho Sushi, and the many other campus dining spots.


List of apps
2021-2022 Calendar
Date Time Event Description Calendar
October 31, 2021 Last day to apply for fall graduation Academic Calendar
November 1, 2021 Spring registration begins priority registration for undergraduates Academic Calendar
November 2, 2021 Family Webinar: Supporting your Stressed Student Let's talk about student stress.Join with staff from the counseling center to review resources for students and effective tips for families. Register
November 4, 2021 Diwali Religious Holiday Religious Accommodations
November 6, 2021 Birth of Bab Religious Holiday Religious Accommodations
November 7, 2021 Birth of Bahu'u'llah Religious Holiday Religious Accommodations
November 23, 2021 Class schedule change Tuesday classes cancelled; Friday classes meet Academic Calendar
November 24, 2021 Thanksgiving holiday no classes, university offices open halls remain open Academic Calendar
November 25, 2021 Thanksgiving holiday no classes, university offices closed, halls remain open Academic Calendar
November 26, 2021 Thanksgiving holiday no classes, university offices closed, halls remain open Academic Calendar
December 10, 2021 Fall classes end Academic Calendar
December 11, 2021 Fall study days no classes Academic Calendar
December 12, 2021 Fall study days no classes Academic Calendar
December 13 - 18, 2021 Fall final exams note: exam schedule is not the same as the class schedule Academic Calendar
December 19, 2021 Fall Commencement ceremony for August and December graduates Commencement
December 19, 2021 Residence halls close halls close at 12pm Housing and Residential Life
December 24, 2021 - January 2, 2022 Winter break university offices closed, halls closed
December 25, 2021 Christmas Religious Holiday Religious Accommodations
January 6, 2022 Residence halls open halls open at 3pm Housing and Residential Life
January 6, 2022 Payment due student bills for fall tuition and fees Tuition and Fees
January 10, 2022 Spring classes begin Academic Calendar
January 17, 2021 Martin Luther King, Jr. Day no classes, university offices open, halls remain open Academic Calendar
February 1, 2022 Last day to apply for spring graduation Academic Calendar
February 22, 2022 Family Webinar: AU Abroad Join us for this session to learn how you can help your student choose a program, finance their studies, and access health and student services while overseas. Family Webinars
March 6-13, 2022 Spring break no classes, university offices open, halls remain open Academic Calendar
April 25, 2022 Spring classes end
April 26, 2022 Spring study day no classes
May 5, 2022 Residence halls close halls close at 12pm Housing and Residential Life
May 6 - 8, 2022 Commencement Weekend activities Commencement