On-campus residents have the privilege of receiving mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.
For detailed information about how mail received to campus is processed, refer to Mail Services.
Fall 2018: Packages accepted between August 13 and December 14, 2018
Spring 2019: Packages accepted between January 7 and May 6, 2019, except for during Spring Break.
Packages will not be accepted during spring break, and mail rooms will not be open.
Addressing Your Items
All correspondence should be addressed correctly to avoid misdirected and delayed items.
[Residence Hall] [Room Number]
4400 Massachusetts Avenue, NW
Washington, DC 20016-XXXX
- Anderson Hall
- Cassell Hall
- Centennial Hall
- Clark Hall
- Congressional Hall
- Constitution Hall
- Federal Hall
- Hughes Hall
- Leonard Hall
- Letts Hall
- McDowell Hall
- Nebraska Hall
- Roper Hall
Picking Up Your Mail and Packages
Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.
Package rooms are open Monday through Sunday, 12-5 p.m. throughout the academic year. Once a package arrives and is scanned at a residence hall front desk, an automated notice is emailed to the recipient's AU email address. See the below table for each residence hall's designated package location.
- Anderson, Centennial: Anderson Hall
- Letts, Clark, Roper: Letts Hall
- Hughes, McDowell, Leonard: McDowell Hall
- Congressional, Constitution, Federal: Federal Hall
- Cassell: Cassell Hall
- Nebraska: Nebraska Hall
Correspondence should be addressed as follows for residents of the Berkshire Apartments through American University Housing & Residence Life.
4201 Massachusetts Avenue, NW
Washington, D.C. 20016
Each apartment in the Berkshire Apartments has its own mailbox located in the mail room, located adjacent to the main lobby. For larger pieces of mail and packages, students will be contacted by the Berkshire Concierge. These pieces can be picked up at the lobby desk with photo identification and specification of residing through an AU-leased apartment.
If you believe you have lost a package, please have the Desk Receptionist fill out a Customer Service Inquiry (CSI) form. You will need to include the tracking number for the package.
Lost Mail Keys
If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.