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Campus Services and Operating Hours

The following services and resources are available on campus. As the university continues to monitor the developments around COVID-19, we will provide updates and make adjustments.

Shuttle

Due to the COVID-19 (Coronavirus) situation, the AU shuttle is operating on an adjusted schedule. The Blue Route only operates on Monday to Friday, every half hour between 6:15 a.m. to 9:30 a.m. and 2 p.m. to 4:30 p.m. There is no weekend service and no Red Express route, or Green route

Please continue to monitor the shuttle schedule as it may change as we learn more about the impact of limited student presence on campus for the fall 2020 semester.

Library Services

The University Library will be online in the fall. We are purchasing more digital serials and books for student research, the librarians will be available for research consultations, and we'll scan articles for students or lend books by mail. For students in the DC metro area, library study space will be available in Bender Library on a limited basis via reservation and all visitors must follow health and safety protocols, including wearing face coverings and practicing physical distancing. For a full list of services, go to: www.american.edu/library.

The American University Washington College of Law (WCL) will have some spaces available in the Pence Law Library and designated other areas of the law school for students who apply and demonstrate a need for physical access to study space. All study spaces will include access to campus Wi-Fi. The law library will offer many services to support our students’ academic success, including remote reference assistance via email, Chat and Zoom, and all students will be able to check out books from the general collection with contactless delivery.

Dining Services

In response to American University’s COVID-19 update on Thursday, July 30th, 2020. The Meal Plan portal for Fall 2020 is now closed. Students who had previously been enrolled in a meal plan will have their meal plans canceled, and all charges reversed from your Eagle Service Account.

If you have already paid your student bill, you will be reimbursed for these costs. Please be aware that if you have other outstanding charges, the reimbursement will first be applied to those charges before any funds are returned. If you have not yet paid, please do not make payment for either of these. You will not be charged any late fees for charges remaining on your account after 8/1.

If you have any further questions or related issues, please contact One Card & Dining Services at Just Ask.

For the fall 2020 semester, limited food service will be made available to students living in emergency housing. Students in emergency housing can continue to use Eaglebucks at select off-campus dining locations. For an updated list of Eaglebucks merchants, please visit https://acceptinglocations.com/eaglebucks/.

We will continue to provide dining services updates on a regular basis.

Counseling Services

The Counseling Center is open. All services will be offered virtually. Hours during the academic year are 9 a.m. to 6 p.m. on Monday and Thursday and 9 a.m. to 5 p.m. on Tuesday, Wednesday and Friday. You may make an appointment online for a telementalhealth visit. 

Crisis intervention is available 24 hours a day through AUProtoCall, 202-885-7979 for any student in crisis, regardless of location.

Due to applicable licensure laws, the Counseling Center can only provide the full scope of its current clinical services (e.g., Urgent Care, Initial Consultation assessments, ongoing counseling) to students who are physically located in the District of Columbia. Students outside the District can be assisted with referral services as well as AUProtoCall crisis intervention.

Please see the Counseling Center FAQ page for detailed information on services provided, how to access them, virtual care drop-in hours, and more.

Faculty and staff are encouraged to seek support via the Faculty and Staff Assistance Program (FSAP) which is confidential and makes professional personal counseling services available to all full-time and part-time faculty and staff members and their immediate families. Contact Dale Rampell at FSAP@american.edu or 202-885-2593.

Student Health Center

The Student Health Center is open for local students, both for in-person appointments and telehealth visits. Hours during the academic year are Monday through Friday, 8 a.m. to 5:30 p.m. If it is after 5:30 p.m. on a weekday or a weekend and students have concerns or questions, they should call the Nurse Advice line at 833-381-8545.

When you make an appointment online, you’ll be asked to choose between in-person and telehealth (video) consultation. 

Because of licensing rules and regulations, staff can only see students who are physically in the DC area (and this includes telehealth visits).

Mail and Packages

Effective August 3, all packages arriving by courier companies (Amazon Prime, FedEx, DHL, UPS) will be refused and the couriers will return packages to the sender.

All USPS and courier company packages that were received prior to August 3rd will be returned to the sender. In addition, all USPS First Class Letter Mail will also be returned to the sender.

Students should ensure their forwarding address is up to date or visit the MyAU portal to update it. Contact Siraaj Abdullah at siraaj@american.edu in Mail Services with additional questions.