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Technology Support Desk

Technology Support Desk Staff

Visit the Technology Support Desk on the lower level of the University Library to receive help configuring and troubleshooting your IT devices and software.

Location and Hours

Bender Library, Lower Level
Monday - Friday: 10:00 AM to 6:00 PM
Saturday and Sunday: Closed
View a map relative to Bender Library or Campus

Services Offered

  • Account Configuration
  • E-mail Access
  • General Troubleshooting
  • Hardware Troubleshooting (Personal Devices)
  • Malware Removal
  • Network Access
  • Password Reset
  • Software Installation, Updates, and Support

Frequently Asked Questions

Contact the OIT Help Desk at:
Phone: 202-885-2550
E-mail: helpdesk@american.edu
Online Support & Live Chat: help.american.edu

Unfortunately, OIT staff are not permitted to repair personally-owned devices. In the event you require a hardware repair, please refer to this list of local computer repair shops.