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Housing & Dining Programs
202-885-3370
Fax: 202-885-1154
housing@american.edu
Anderson Hall, Room 130

Main Office Mon-Fri: 9:00 am - 5:00 pm; Sat-Sun: Closed;

One Card Office Mon-Thu: 9:00 am-5:00 pm; Fri: 11:30 am-5:00 pm; Sat: 11:00 am-3:00 pm*; Sun: Closed; *Open on Saturday during academic year only, minus University holidays

Christopher Moody
Assistant Vice President for Housing & Dining Programs

Housing & Dining Programs
4400 Massachusetts Avenue NW
Washington, DC 20016-8101

Get a One Card

American University (AU) One Cards (University ID Card) may only be issued in person in the One Card Office. The One Card Office is located in Anderson Hall on the south side of main campus.

Hours of Operation:

Monday - Thursday: 9:00 a.m.-5:00 p.m.
Friday: 11:30 a.m.-5:00 p.m.
Saturday: 11:00 a.m.-3:00 p.m. (during the academic year)
* Modified hours will be posted through the Housing Facebook and Twitter accounts as well as in Today@AU.

You may receive your One Card once you are granted a status as:

  • a student
  • staff
  • or faculty member by your academic program or Human Resources

At time of issuance, all new cardholders must present one of the following forms of photo identification:

  • Valid Driver's License
  • Valid Passport
  • Valid Government Issued Photo Identification

Only one (1) One Card can be issued at one time. Individuals who have dual designations, i.e. staff and student will be issued a One Card based on their primary status or University designation.

By taking or submitting a photo for your University ID Card, you hereby give permission to American University (“University”) to use your name and image, visual likeness, portrait, or photograph taken of you during your affiliation with American University, without compensation, in all forms and media (including but not limited to publications, websites, catalogues, brochures, books, magazines, photo exhibits, motion picture films, and/or video) for any promotional, marketing, or any other purpose which the University deems fit in the interest of education, knowledge, research, marketing, advertising, or public relations.

Students

New students may submit their photo online before arriving on campus or have their photo taken in the One Card Office.

Students are strongly encouraged to submit their photo online, ahead of respective deadlines, to avoid the long lines associated with move-in.

Save the dates:

  • Fall semester online photo submission deadline is July 31
  • Spring semester online photo submission deadline is December 11

If your photo is not approved you will receive a notification to resubmit, or you may come into the One Card Office to have your photo taken. 

Incoming undergraduates participating in Eagle Summit will also have an opportunity to have their photos taken during Eagle Summit.

Please visit our Online Photo Submission page for further instructions.

Staff

New staff members will receive their One Card during their New Hire Orientation. Staff may also receive a One Card before New Hire Orientation once granted a status of current staff by Human Resources. Their supervisor must request their access clearances by contacting Public Safety at access@american.edu.

Faculty

New faculty may receive a One Card once granted status as a current faculty member. New adjunct faculty members may have their photo taken by the One Card Office during their orientation. Their supervisor must request their access clearances by contacting Public Safety at access@american.edu.

Alumni

Alumni One Card

Alumni are eligible for an Alumni One Card that grants:

  • lifetime borrowing privileges in Bender Library
  • a 10% discount at the Campus Store
  • Career Services
  • the Alumni Audit Program
  • and much more!

Alumni One Cards do not include access to buildings.

Alumni One Cards are free to all alumni who have completed a degree or non-degree program. Replacements for lost or stolen cards, however, follow our replacement guidelines and incur a fee of $20 to be paid by cash or credit.

Alumni residing outside of the District of Columbia are eligible for an Alumni One Card to be mailed to your current mailing address free of charge. Please note that we can only mail cards within the continental United States. To request your card, please contact us at idcards@american.edu and include the following information:

  1. Your legal first and last names
  2. AU ID number
  3. Date of birth
  4. Graduating class year
  5. Current mailing address
  6. A photo of you taken in the last year that meets our requirements

Contractors

Contractors may receive a One Card only at the request of an authorizing AU employee. The AU employee must be the University point of contact for the contractor’s company. The AU employee must email idcards@american.edu from their AU email account and include the following information:

  1. The contractor’s legal first and last names
  2. The contractor’s company name
  3. The contract’s expiration date, which will serve as the card’s expiration date

All building access requests must be sent to the Department of Public Safety at access@american.edu by the AU employee.

Guests and Interns

Guests and unpaid interns not currently affiliated with the University may receive a One Card only at the request of an AU staff or faculty Member. The AU staff or faculty member must be the guest or intern’s supervisor. The supervisor must email idcards@american.edu from their AU email account and include the following information:

  1. The cardholder’s legal first and last names
  2. The cardholder’s department and position title
  3. The card’s expiration date

All building access requests must be sent to Public Safety at access@american.edu by the intern or guest’s supervisor.

Group Production of One Cards

Departments wanting to schedule production of One Cards for new student, staff, or faculty orientations must submit their request to idcards@american.edu at least 10 business days before the event. Submitting a request does not guarantee production of One Cards. Please choose from one of the following options:

  1. (Preferred) Pre-Production of One Cards: The department or cardholders will email photos meeting photo submission guidelines to idcards@american.edu or upload them on the myAU Portal.
  2. Card Production in the One Card Office: An in-office appointment for fewer than 30 people at once. You must submit the cardholders’ legal names, AU ID numbers, and date of card expiration.